Terms & Conditions
Last Updated: September 14, 2026
Welcome to Motavelo.
These Terms & Conditions ("Terms") govern your access to and use of https://www.motavelo.com/ (the "Site"), including any purchases, services, features, content, applications, and functionality made available through the Site (collectively, the "Services").
The Site is operated by Motavelo ("Motavelo," "we," "us," or "our").
By accessing the Site, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services.
1. About Motavelo
Motavelo operates an e-commerce website offering automotive accessories, automotive-related products, equipment, replacement products, and related content.
Website:
Customer Support Email:
2. Eligibility
You must be legally capable of entering into a binding contract in your jurisdiction to make purchases through our Site.
If you are under the age of majority in your jurisdiction, you may use our Services only with the involvement and consent of a parent or legal guardian.
By using the Site, you represent that the information you provide is accurate and that your use of the Services complies with applicable law.
3. Account Registration
Certain features may allow or require you to create an account.
You agree to:
Provide accurate and current information
Keep your account information updated
Maintain the confidentiality of your password and credentials
Restrict unauthorized access to your account
Notify us promptly if you suspect unauthorized access
You are responsible for activities conducted through your account unless prohibited by applicable law.
We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, or in violation of these Terms.
4. Product Information
We make reasonable efforts to display accurate product information, including:
Product names
Descriptions
Specifications
Compatibility information
Dimensions
Images
Colors
Prices
Availability
However, product images and colors may appear differently depending on your device, screen, lighting conditions, manufacturing updates, or other factors.
Minor variations in appearance, packaging, labeling, accessories, or specifications may occur where they do not materially change the primary function of the product.
We reserve the right to correct typographical errors, inaccuracies, omissions, and outdated information.
5. Vehicle Compatibility
Because Motavelo sells automotive products and accessories, compatibility may vary based on factors including:
Vehicle manufacturer
Vehicle model
Model year
Trim level
Engine type
Factory configuration
Regional version
Previous vehicle modifications
Any compatibility information provided on the Site is intended to assist customers but should be independently verified before installation or use.
Where applicable, you should verify:
Vehicle make
Vehicle model
Model year
Part number
Dimensions
Electrical specifications
Connector type
Installation requirements
If you are uncertain whether a product is compatible with your vehicle, please contact us before placing your order.
Motavelo is not responsible for damage resulting from the installation or use of a product on an incompatible vehicle where the compatibility issue could reasonably have been identified before installation.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.
6. Installation and Product Use
Certain automotive products may require professional installation.
Where professional installation is recommended by the manufacturer, product documentation, or Motavelo, customers should use a suitably qualified technician.
You are responsible for following:
Product instructions
Installation instructions
Safety warnings
Vehicle manufacturer instructions
Applicable laws and regulations
Do not install or use a product if doing so may impair:
Steering
Braking
Airbag operation
Driver visibility
Lighting
Vehicle safety systems
Other safety-critical systems
Products must not be used in an unsafe, illegal, or unintended manner.
7. Prices
Prices displayed on the Site are shown in the currency indicated during browsing or checkout.
Unless otherwise stated, displayed prices may not include:
Sales tax
VAT
Customs duties
Import taxes
Brokerage charges
Shipping charges
Other government charges
Applicable charges will be displayed at checkout where reasonably possible.
For international shipments, the customer may be responsible for import duties, customs fees, taxes, or other charges imposed by the destination country unless we expressly state otherwise.
Prices may change without notice.
A price change will not normally affect an order that we have already accepted, except where there is an obvious pricing error or as otherwise permitted by law.
8. Pricing Errors
Although we make reasonable efforts to ensure accurate pricing, errors may occur.
If a product is listed at an obviously incorrect price due to a technical, typographical, system, or data error, we may:
Contact you for instructions
Cancel the affected order
Refund amounts already paid
We will not intentionally use pricing errors to mislead customers.
9. Orders
Submitting an order does not necessarily mean that we have accepted it.
After you place an order, you may receive an automated confirmation acknowledging that we received your order.
An order may be accepted when we:
Confirm shipment
Confirm fulfillment
Otherwise expressly accept the order
We reserve the right, where permitted by law, to reject or cancel an order for reasons including:
Product unavailability
Payment authorization failure
Suspected fraud
Incorrect pricing
Incorrect product information
Shipping restrictions
Legal restrictions
Unusually large quantities
Reseller activity inconsistent with our policies
Technical errors
If we cancel an order after payment has been collected, we will issue an appropriate refund.
10. Order Limits and Resale
We may limit quantities purchased per:
Customer
Account
Household
Payment method
Billing address
Shipping address
Unless expressly authorized by Motavelo, products purchased through the Site are intended for personal or legitimate business use and may not be purchased through fraudulent means or automated systems for unauthorized resale.
11. Payment
We may accept payment through third-party payment processors.
Available payment methods are displayed at checkout and may change from time to time.
By submitting payment information, you represent that:
You are authorized to use the selected payment method
The information provided is accurate
Charges associated with your purchase may be authorized
Payment providers may apply their own terms and privacy policies.
Motavelo generally does not directly store complete payment card credentials where those credentials are processed directly by our payment service providers.
12. Fraud Prevention
We may perform reasonable fraud prevention and security checks before processing an order.
In certain circumstances, we may request additional information necessary to verify:
Identity
Billing details
Shipping details
Payment authorization
We reserve the right to cancel transactions that we reasonably believe involve fraud, unauthorized payment, abuse, or illegal activity.
13. Shipping and Delivery
Shipping options, estimated delivery periods, and applicable fees are displayed on the Site or during checkout where available.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Delivery may be affected by circumstances beyond our reasonable control, including:
Carrier delays
Customs clearance
Weather
Natural disasters
Transportation interruptions
Holidays
Labor disruptions
Incorrect delivery information
Government restrictions
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the customer supplied incorrect or incomplete address information, additional shipping costs may apply where permitted by law.
Where U.S. law applies, we will comply with applicable requirements concerning promised shipping periods and delays.
14. International Orders
International customers are responsible for determining whether a product may lawfully be:
Imported
Installed
Registered
Used
in their jurisdiction.
Certain automotive products may be subject to regional:
Safety requirements
Electrical standards
Vehicle regulations
Emissions regulations
Road-use requirements
Unless otherwise stated, Motavelo does not represent that every product is legal or suitable for use in every jurisdiction.
15. Customs, Duties and Taxes
International shipments may be subject to:
Import duties
VAT
Customs charges
Handling fees
Brokerage charges
Local taxes
Responsibility for these charges will depend on the shipping terms shown during checkout or otherwise disclosed before purchase.
Customs authorities may require personal or transaction information to process an international shipment.
16. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our applicable Return & Refund Policy.
Please review that policy before making a purchase.
Any Return & Refund Policy forms part of these Terms.
Nothing in our return policies limits statutory consumer rights that cannot legally be waived or excluded.
17. Damaged, Defective or Incorrect Products
If you receive a product that appears to be:
Damaged
Defective
Incorrect
Missing significant components
please contact our customer service team as soon as reasonably possible.
To investigate the issue, we may reasonably request information such as:
Order number
Product photographs
Packaging photographs
Product label or serial information
Description of the issue
Video demonstrating the issue
We will evaluate the request and provide an appropriate solution in accordance with our policies and applicable law.
18. Product Warranties
Some products may include a manufacturer's or Motavelo warranty.
Any applicable warranty period and conditions will be specified:
On the product page
In product documentation
In a separate warranty policy
In communications accompanying the product
Except where expressly provided or required by law, we do not create additional warranties merely by providing product descriptions, recommendations, or marketing materials.
Statutory warranties and consumer rights that cannot legally be excluded remain unaffected.
19. Promotions and Discount Codes
From time to time, we may offer:
Discount codes
Promotional prices
Coupons
Bundles
Limited-time promotions
Unless otherwise stated:
Promotions cannot be combined
Promotions have no cash value
Promotions may have expiration dates
Promotions may be limited to certain products
Promotions may be limited by customer, account, or order
Promotions may be changed or withdrawn before an order is placed
We may refuse promotional usage that involves fraud, manipulation, abuse, or technical exploitation.
20. Gift Cards
If Motavelo offers gift cards, store credit, or similar instruments, additional terms may apply.
Any expiration or limitation will comply with applicable law.
21. User Content
The Site may allow users to submit:
Product reviews
Photographs
Videos
Comments
Questions
Feedback
Other content
You retain ownership of your original content.
By voluntarily submitting content for publication on Motavelo, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and use that content for purposes related to operating and promoting Motavelo and our products, subject to applicable privacy laws.
You represent that you have the necessary rights to submit the content.
You must not submit content that:
Infringes intellectual property rights
Contains malware
Is fraudulent or misleading
Is unlawful
Contains unauthorized personal information
Is abusive or threatening
Constitutes spam
We may remove content that violates these Terms.
22. Intellectual Property
Unless otherwise stated, content available through the Site, including:
Motavelo branding
Logos
Graphics
Website design
Product photography
Videos
Text
Product descriptions
Software
Icons
Illustrations
is owned by, licensed to, or lawfully used by Motavelo and is protected by applicable intellectual property laws.
You may use the Site for legitimate personal or business purchasing purposes.
You may not, without authorization:
Copy substantial portions of the Site
Republish our original content
Misuse our trademarks
Create misleading derivative websites
Remove copyright notices
Impersonate Motavelo
Use our content to falsely suggest affiliation or endorsement
23. Trademarks
"Motavelo," associated logos, designs, slogans, and other brand identifiers may constitute trademarks or trade dress.
Nothing in these Terms grants you ownership or an unrestricted license to use Motavelo trademarks.
24. Prohibited Uses
You may not use the Site or Services to:
Violate applicable law
Commit fraud
Attempt unauthorized access
Distribute malware
Interfere with website security
Circumvent access controls
Scrape protected account or customer information without authorization
Conduct denial-of-service attacks
Impersonate another person
Submit false payment information
Abuse promotions
Infringe intellectual property rights
Engage in unlawful resale activity
Use automated systems in a manner that materially disrupts the Site
We may restrict access where reasonably necessary to protect the Site, customers, or our legal rights.
25. Third-Party Services
The Site may use or link to third-party services such as:
Payment providers
Shipping providers
Social media platforms
Analytics providers
Advertising platforms
Customer support services
Third-party services are governed by their respective terms and privacy policies.
Motavelo is not responsible for independent third-party websites or services that we do not control.
26. Pinterest and Social Media
Motavelo may operate accounts, advertising campaigns, and integrations with platforms including Pinterest and other social media providers.
Pinterest and other social media platforms are independent third parties.
Your use of those platforms remains subject to their applicable terms and policies.
The presence of a link, Pin, post, integration, or advertisement does not transfer ownership or control of the third-party platform to Motavelo.
27. Privacy
Your use of the Site is also subject to our Privacy Policy.
The Privacy Policy explains how we collect, use, disclose, and protect personal information.
Privacy Policy:
https://www.motavelo.com/pages/privacy
28. Cookies
Our Site may use cookies and similar technologies.
Our Cookie Policy explains the categories of cookies used, their purposes, and available controls.
Cookie Policy:
[INSERT COOKIE POLICY URL]
29. Communications
By providing your email address or telephone number in connection with an order, you agree that we may send necessary transactional communications relating to:
Orders
Payments
Shipping
Returns
Security
Customer service
Marketing communications will be managed separately where required by applicable law.
You may unsubscribe from marketing communications using the opt-out method provided in the communication.
30. Website Availability
We aim to keep the Site available and functional but cannot guarantee uninterrupted availability.
The Site may occasionally be unavailable due to:
Maintenance
Updates
Technical problems
Hosting outages
Security issues
Circumstances outside our control
We may modify or discontinue parts of the Site where reasonably necessary.
31. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site and its content are provided on an "as available" basis.
We do not guarantee that:
The Site will always be uninterrupted
The Site will be error-free
Every product will always remain available
Every third-party service will remain available
All website content will always be completely free of technical inaccuracies
This section does not exclude any warranty, guarantee, or consumer right that cannot lawfully be excluded.
32. Limitation of Liability
To the maximum extent permitted by applicable law, Motavelo will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the Site where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to limit liability that applicable law does not permit us to exclude.
33. Customer Responsibility
Customers are responsible for:
Reviewing product specifications
Confirming compatibility
Following safety instructions
Using products for their intended purpose
Obtaining professional installation when appropriate
Complying with applicable vehicle and road regulations
You should stop using a product if continued use appears unsafe.
34. Indemnification
To the extent permitted by law, you agree to indemnify and hold Motavelo harmless from claims resulting from your unlawful misuse of the Site, intentional violation of these Terms, or infringement of third-party rights.
This section does not apply where applicable consumer law prohibits such an obligation.
35. Force Majeure
Motavelo will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters
Severe weather
War
Terrorism
Civil unrest
Epidemics
Pandemics
Government actions
Transportation failures
Labor disputes
Carrier interruptions
Internet outages
Power failures
Supply chain disruptions
This provision does not limit rights that cannot legally be excluded.
36. Changes to These Terms
We may update these Terms periodically.
When we make changes, we will update the "Last Updated" date.
Changes will apply prospectively unless applicable law permits otherwise.
If a material change requires additional notice or consent, we will provide it as required by applicable law.
37. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
38. No Waiver
Our failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.
39. Entire Agreement
These Terms, together with policies incorporated by reference, constitute the agreement between you and Motavelo regarding use of the Site, subject to mandatory rights under applicable law.
Relevant policies may include:
Privacy Policy
Cookie Policy
Return & Refund Policy
Shipping Policy
Warranty Policy
40. Governing Law
These Terms will be governed by the laws of:
[INSERT STATE / COUNTRY OF LEGAL COMPANY]
without regard to conflict-of-law principles, except where mandatory consumer protection rules in your place of residence apply.
Nothing in this section deprives consumers of mandatory protections available under applicable law.
41. Dispute Resolution
If you have a problem with an order or our Services, we encourage you to contact us first so that we can attempt to resolve the matter.
Contact:
[INSERT CUSTOMER SUPPORT EMAIL]
Any unresolved dispute will be handled in accordance with applicable law and the jurisdiction provisions permitted by law.
42. Contact Us
If you have questions about these Terms & Conditions, please contact:
Motavelo
Website:
https://www.motavelo.com/
Email:
[email protected]