Returns & Refunds
Motavelo publishes a 30-day return period. Eligibility may depend on the item condition, product category and the information provided with the request.
Before requesting a return
- Keep the item, accessories, manuals and original packaging together.
- Do not continue using an item that may be damaged or unsafe.
- Record your order number and the reason for the request.
- For damage or compatibility concerns, include clear photographs and relevant vehicle details.
Start a return
Contact Motavelo before sending an item back. Our team will review the request and provide the applicable return instructions. Items sent without instructions may be delayed.
Refund review
Once a returned item is received and assessed, we will communicate the outcome and any applicable refund information using the contact details associated with the order.